Case study: Delivering accessible and inclusive resources

19 December 2025

The Multicultural Recognition Act 2016 requires that Queensland’s multicultural action plans outline the actions required by government entities to ensure services are accessible to individuals who face challenges in understanding or communicating in English. 

Under the Fourth Queensland Multicultural Action Plan 2024–25 to 2026–27, QRA is tasked with two actions under Focus Area 1: Deliver Culturally Responsive Services to create disaster preparedness resources tailored to culturally and linguistically diverse (CALD) communities.

Through a $1.5 million project funded through the National Disaster Risk Reduction Package, QRA’s Get Ready Queensland team is delivering these CALD resources to ensure all Queenslanders, regardless of language or communication barriers, have access to critical disaster preparedness information, including:

• videos, fact sheets and plain language translated into eight languages including Thai, Korean, Cantonese, Arabic, Dari, Mandarin, Vietnamese and Punjabi
• a resource guide to help organisations and other jurisdictions adapt the content for their local communities.  

In addition, the Get Ready Queensland website has been designed and developed to ensure content is available to as many users as possible, including:

• people with disabilities who may use assistive technologies
• people with slower internet connections (including some rural and regional users) or less than state-of-the-art equipment
• people with non-PC internet devices including handheld devices, game consoles and mobile phones.

These resources aim to ensure all Queenslanders have access to critical disaster preparedness information.

Last updated: 19 December 2025
QRA Reference: QRATF/25/8716